Stirling

Permanent position, 14 hours per week, with flexibility to meet the needs of the service. £24,000 (pro rata - £9,600) + 5% employer contributory pension.

About the Bureau

Our Bureau has been providing free, impartial advice since 1939, and continues to deliver an essential service, empowering local people to navigate the cost of living crisis and many other challenges. As an independent charity, this is only possible thanks to the support of our volunteers, including trustees.

We have grown and modernised in the past decade, launching a variety of projects and forming innovative partnerships. These have enabled us to expand and diversify our services, working in Stirling city centre, in rural outreach locations and co-located with partners, as well as providing advice by email and telephone. We work with partners ranging from NHS addiction and mental health services to local food banks.

Business Support Officer

The Business Support Officer role requires a committed, resilient and well-organised team player to work with the Finance Manager to provide proactive administration support to our CEO, staff and the Board of Trustees. 

Key responsibilities 

The principal functions of the role will be to undertake administration and provide support in the following areas:

• Primary responsibility for digital communications, including the website and social media accounts.
• Support the Finance Manager with financial, HR and general administration.
• Build and maintain positive relationships with internal staff, external partners and key stakeholders.
• Ensure effective systems are in place across the organisation, suggesting improvements where appropriate.
• Provide secretarial support to the Board of Trustees and CEO, including organising meetings, taking minutes and maintaining records.
• Assist with event management, from arranging and participating in small internal meetings to supporting the Annual General Meeting.
• File correspondence and other documents relating to the above activities.
• Carry out any other reasonable tasks requested by CAB management or required by the Board of Trustees.
   

Person specification

Essential

• Previous experience as a Business Support Officer or in a similar role, providing high-level business administration and support.
• Strong IT skills, including Microsoft Office and cloud-based systems such as OneNote, Teams, Zoom, Canva, social media platforms and organisational websites.
• Attention to detail: ensuring accuracy in all aspects of work.
• Time management: Effective time management and working to deadlines.
• Interpersonal skills: Effectively communicating, building rapport and relating to people at all levels.
• Problem-solving: Taking a creative approach to finding solutions to ad hoc issues.
• Continuous learning: Taking initiative in learning and implementing new concepts and ideas.
• Personal: Trustworthy, with the ability to handle personal information confidentially.
• Team player: Honest and enthusiastic, with the drive and determination to get things done.
• A full, clean driving licence and access to a vehicle.

Desirable

• Experience of bookkeeping and payroll
• Experience of working in the voluntary sector or within Citizens Advice.