Stirling Citizens Advice Bureau Ltd delivers this service via telephone and web chat support (weekdays 9.00am - 5.30pm) to ensure that citizens secure all of the support they require to successfully make their claim to Universal Credit. This service covers the period from the initial enquiry to the first payment of Universal Credit.
If you are thinking about claiming Universal Credit for the first time, we can help. Our trained advisers can guide you through the process, whether you're looking for answers to quick questions or step-by-step support to make your claim.
Universal Credit is the fastest growing advice area for the Citizens Advice network in Scotland. Since the roll out began we’ve helped thousands of people with Universal Credit issues.
Universal Credit is a government benefit payment designed to help with living costs. It's paid monthly (or twice a month for some people in Scotland), and it can be paid to people on a low income or who are out of work.
Universal Credit is being introduced across the UK in stages, and replaces: Housing Benefit; income-related Employment and Support Allowance (ESA); income-based Jobseeker's Allowance (JSA); Child Tax Credit; Working Tax Credit; and Income Support. There are several stages involved in claiming Universal Credit, and it should be claimed online.